JC Civil Projects

Corp IT became the trusted Managed Service Provider (MSP) for JC Civil Projects, delivering end-to-end IT management and support. This included overseeing their infrastructure, resolving legacy issues, building and maintaining a dedicated server, streamlining asset management, and standardising devices across the business. Corp IT also implemented clear processes for onboarding, offboarding, and escalation ensuring reliability, consistency, and better alignment between technology and operations.

JC Civil Projects is a Queensland-based civil engineering consultancy specialising in pre-contract estimating, bid writing, project engineering, and claims management. Their clients include asset owners such as local councils, Transport and Main Roads (TMR), and major contractors like Downer and BHP. The firm operates across both public and private sectors, supporting projects from tender preparation through to construction and final claims. JC Civil prides itself on delivering technical expertise, accuracy, and dependable service across all stages of project delivery.

Before partnering with Corp IT, JC Civil experienced inconsistent technology management and frequent issues with connectivity, asset tracking, and device management. The team operated on multiple mismatched laptops, internet connectivity was unreliable, and there was little to no structure for IT processes such as user onboarding or offboarding. Without a dedicated IT partner, staff often had to troubleshoot problems themselves, leading to inefficiencies and frustration.Before partnering with Corp IT, JC Civil experienced inconsistent technology management and frequent issues with connectivity, asset tracking, and device management. The team operated on multiple mismatched laptops, internet connectivity was unreliable, and there was little to no structure for IT processes such as user onboarding or offboarding. Without a dedicated IT partner, staff often had to troubleshoot problems themselves, leading to inefficiencies and frustration.

• Establish a structured, reliable IT support system
• Standardise devices and centralise asset management
• Improve network stability and internet performance
• Create clear processes for onboarding, offboarding,
  and escalation
• Reduce administrative burden and improve staff efficiency

Corp IT took a comprehensive approach to stabilise and optimise JC Civil’s IT environment. The team began by resolving inherited connectivity issues, liaising directly with Telstra to eliminate long-standing internet problems. From there, Corp IT standardised all company devices, introduced an asset register, and managed procurement for high-value hardware. A new server was designed and deployed to support critical engineering and estimating functions, ensuring data reliability and improved collaboration. Beyond technology, Corp IT helped JC Civil implement structured IT processes, including streamlined onboarding and offboarding procedures and a clear escalation flow for support requests. Regular communication, consultative advice, and responsive remote support created a trusted partnership that aligned IT systems with JC Civil’s operational needs.

Since engaging Corp IT, JC Civil has experienced a complete transformation in how technology supports the business. Day-to-day operations are more efficient, staff know exactly how to access support, and issues are resolved promptly through structured escalation paths. Device management and asset tracking have become organised and transparent, while connectivity and reliability have dramatically improved. The result is a more streamlined, confident, and collaborative workplace one where IT no longer feels like a burden but a genuine enabler of productivity.

• Deliverables
  Managed IT services and infrastructure support
• Custom-built and maintained internal server
• Device standardisation and asset register implementation
• Streamlined onboarding/offboarding process
• Ongoing IT procurement and licensing management
• Remote troubleshooting and escalation workflows