Synapse
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Synapse is a not-for-profit organisation operating within the disability and community services sector, specialising in brain injury. While historically focused on traditional disability services, Synapse has increasingly expanded into areas such as domestic violence, incarceration, and drug and alcohol rehabilitation, where undiagnosed cognitive impairment is highly prevalent. The organisation provides both advocacy and direct support services, working closely with government and vulnerable communities to address complex social challenges linked to brain injury.
Corp IT provides Synapse with fully managed IT services, acting as their outsourced IT department. This includes day-to-day technical support, hardware procurement, infrastructure management, strategic IT planning, security guidance, and system alignment. Through regular meetings and agreed service timelines, Corp IT ensures Synapse has responsive support while also providing ongoing advice around risk management, infrastructure priorities, and future planning.
As a people-focused, not-for-profit organisation, Synapse does not have in-house IT expertise. Much of their workforce consists of casual and frontline staff whose primary focus is hands-on support rather than technology. Maintaining internal IT capability was neither cost-effective nor practical, particularly given fluctuating workloads and financial constraints.
Additionally, during periods of system change and infrastructure upgrades, Synapse required specialist expertise to manage risk, avoid duplication across systems, and ensure operational continuity, without overcommitting to permanent internal resources.
- Access reliable, responsive day-to-day IT support
- Avoid the cost of a full internal IT department
- Receive expert guidance on infrastructure and security priorities
- Ensure systems remain aligned and efficient
- Reduce risk while managing limited financial resources
Corp IT established a strong working relationship with Synapse, positioning itself as a trusted outsourced IT partner rather than a helpdesk provider. By creating clear communication channels and regular check-ins, Corp IT gained a deep understanding of Synapse’s operational environment and workforce dynamics.
The team provides responsive managed services support with agreed service levels, ensuring issues are resolved within appropriate timeframes. Importantly, Corp IT also delivers strategic advice helping Synapse prioritise critical upgrades, identify risk areas, and distinguish between “nice-to-have” improvements and essential investments.
During system transitions and infrastructure changes, Corp IT has worked closely with Synapse to align platforms, reduce duplication, and ensure seamless integration. Even during financially constrained periods, Synapse relies heavily on Corp IT’s guidance to make informed, risk-aware technology decisions that support long-term sustainability.
Synapse benefits from having a dependable, knowledgeable IT partner without the overhead of an internal department. Staff feel confident reaching out for support, knowing they are dealing with familiar, responsive professionals who understand their organisation.
Operational issues are resolved efficiently, strategic risks are clearly identified, and technology planning remains structured and proactive, even during financially challenging periods. The partnership provides stability, continuity, and peace of mind, allowing Synapse to focus on its core mission of supporting vulnerable individuals living with brain injury.
- Fully managed IT services
- Responsive helpdesk support
- Hardware sourcing and procurement
- Infrastructure and systems management
- Strategic IT planning and risk guidance
- Regular review meetings and performance alignment
Customer Quote
“Having Corp IT as our outsourced IT partner gives us confidence and stability. Our team knows who to call, issues are resolved within agreed timeframes, and we receive clear advice on what’s critical versus what can wait. For an organisation like ours, that guidance is invaluable.”
– Adam Schnickerling
